Questions


PLEASE POST YOUR QUESTIONS ON THIS PAGE AND COME AGAIN TO READ OUR REPLY WITHIN 6 HOURS

(check your “spam/bulk” folder because we always reply to all messages)

BUT FIRST ADD NOW OUR EMAIL ADDRESS TO YOUR CONTACTS

EMAIL BeautyColorLens.com – Shipping is always free (Standard 10 days delivery if you order less than 5 pairs), free Express delivery for 5 pairs at least.
– Free tracking number for all orders, free lens cases for all contact lenses, even free lenses.
– We send all orders declared as “GIFT” with $10 value, without invoice and without company name, just as if your friend sent you a gift, no tax has to be paid to customs.
– You can buy and mix any lens brands or colors to get free pairs when you order 2 or 5 pairs, free pairs can also be any lens but cannot cost more than the cheapest of your paid pairs.
– No doctor prescription needed to order, we only sell contact lenses that are approved in USA, Europe and Asia.
– We sell only plano contact lenses without correction/degree/RX, all our products are soft contact lenses.
– You can use our contact lenses 1 year or keep them 5 years if they are not opened.
– All the products added to the cart must be paid at the price displayed, the final price that customers pay is the one displayed in their shopping cart, there is no discount available on the price that you see during checkout.
– When contact lenses are not available it is written OUT OF STOCK on the page, if you order them you will have to wait 2 months to receive them.
– Some lenses cost more than $19.90 and the correct price is the price displayed in cart.
– Do not add free pairs to your cart or you will pay them: if you are eligible for free pairs copy their page links in the “Comment box” that you will see during checkout.
– You can use your credit card on our bank secure payment system if you do not want to use Paypal, in case of problem try both payment systems.
– We usually do not send orders by Express mail to South-America because Registered airmail is the only way to avoid customs duty there.
If you have a special request please reply to this message to contact us.
– We sell 100% authentic contact lenses from Korea but only Geo brand products are sold with an authenticity sticker, check your lenses on this website: http://www.fw1860.com/en

BUY 2 GET 1 FREE – BUY 5 GET 2 FREE – BUY 10 GET 5 FREE

If you select contact lenses that cost more than $19.90 the total of your order will be more than $39.90 for 3 pairs and more than $99 for 5 pairs. If you want to pay your 3 pairs $39.90 ADD 2 PAIRS THAT COST $19.90 to your cart and if you want to pay your 5 pairs $99 ADD 5 PAIRS THAT COST $19.90 to your cart. There is nothing else that we can do about this, if you choose lenses that cost more than $19.90 you will pay more (We remind you: Do not add your free pairs to your cart, just copy their link in the “Comment box” before payment).

FREE CONTACT LENSES

If you want to take advantage of our “Buy 2 Get 1 Free” or “Buy 5 Get 2 Free + Express shipping” offers you must write the name of your free lenses in comment box just before payment. If you forget we won’t send your free lenses alone but we can only send them with your next order, just tell us in the comment box before payment: “Last time I forgot to ask my free pairs and I want: xxx (name of your free lenses)”.

PRE-ORDER CONTACT LENSES

If you select “pre-order” lenses or “out of stock” lenses your parcel will be sent only when all the lenses that you want are available, so if you want your parcel to be shipped immediately do not choose any pre-order lens.

CANNOT BE CHOSEN AS A FREE PAIR
OUT OF STOCK, PRE-ORDER ONLY: 2 MONTHS DELIVERY

IF YOU ORDER THESE LENSES WITH OTHER PRODUCTS YOUR ORDER WILL BE SHIPPED ONCE COMPLETE: WE SHIP ALL PRODUCTS IN ONE TIME AND DO NOT SHIP FIRST WHAT IS ALREADY AVAILABLE

PAYPAL PAYMENT AND BANK PAYMENT

You can pay online wiith Paypal or 2checkout even if you do not want to open a Paypal account: just use your credit card. We use Paypal as payment gateway because it is the safest and the most convenient.

You can pay online even if you do not want to pay by credit card: open a Paypal account and link it to your bank account to transfer payment amount from your bank to Paypal.

Click here to understand how to pay with Paypal without credit card.

PLEASE SEND US A MESSAGE ON THIS PAGE AND COME AGAIN

TO READ OUR REPLY IF YOU DO NOT RECEIVE OUR EMAIL

(check your “spam/bulk” folder because we always reply to all messages)

BUT FIRST ADD NOW OUR EMAIL ADDRESS TO YOUR CONTACTS

EMAIL BeautyColorLens.com


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32 thoughts on “Questions

    • Beauty-Color-Lens.com Customer Service Post author

      Dear customer,

      Thank you for your message.

      We will send your order tomorrow and you will receive it within a few days.

      BUY 2 GET 1 FREE: buy 2 items of any kind and choose 1 free product (any price but not higher price than any of the 2 items that you buy). Copy the link to your free item in the comment box that you will see during checkout.

      Thank you again for your order.

      Best regards,
      Your Customer Service.

    • Beauty-Color-Lens.com Customer Service Post author

      ​​​​​Dear customer,​

      Thank you for your message.​​

      ​​We do not sell corrective prescription contact lenses (lenses with RX/power/degree), we sell only Plano lenses without correction (0.00).

      But as we want to help you if you want to buy color lenses from our shop we can order these lenses for you​, ​but our​ suppliers do not allow us to order less than ​3 pairs of prescription contact lenses (each pair with the same prescription).

      ​- The minimum order for similar lenses is 3 pairs (3 pairs of the same brand, color and correction) but if you want different contact lenses and / or correction the minimum order is 5 pairs.

      – The minimum order for different lenses is 5 pairs (different ​brand / ​color / correction) but you can buy only 3 pairs if you buy 3 pairs that are exactly the same​ products.​

      ​- When customers want to order ​only ​3 different pairs​ (​different brand, color or correction), the price for each pair is $39.90​​.​

      ​​If you want to order​:
      Please reply to this message to send us the list of the products that you want to order and we will check availability for you. If you want to buy 5 pairs you can mix colors and corrections but each lens of a pair must have the same power (1 pair = 2 lenses with same power). When buying 3 pairs both left and right eyes of the 3 pairs must also have the same correction.
      ​You must send us links, we do not accept photos or just lenses names.

      Price of corrective lenses is the same as the price of plano lenses, just look on each product page of our store to know how much will cost your order.

      We are sorry but our “Buy 2 Get 1 Free”, “Buy 5 Get 2 Free” and “Buy 10 Get 5 Free” offers do not include corrective lenses. You can get 5 free pairs if you order 15 pairs of lenses with correction. If you mix corrective and non corrective lenses you also need to order 15 pairs to get 5 free pairs. Also, it is not possible to buy different lenses for left and right eyes, so if you need for example -4 for left eye and -2 for right eye you must order one pair of -4 and one pair of -2.

      Then you have to wait:
      After your send us your order, we will reply you when we will find your contact lenses with the requested correction. Please be patient as we have to contact all our suppliers to get your lenses, but when we send you a message it means that the products are ready to ship.
      You will get a reply only when these products are available, so no need to contact us to ask again, thank you for your understanding.

      ​​​​​​​Best regards,
      Your customer service
      https://www.BeautyColorLens.com
      CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
      https://www.facebook.com/BeautyColorLens/

  • morganetachi

    Dear
    You guys are my favorite lens company ever! A fast, incredibly helpful team and the selection is amazing as well! I will 100% keep supporting this company and order my circle lenses ONLY from here!
    Thank you for everything!!

  • Tom

    Hello, good afternoon, I’m from Peru Lima and I want to buy or buy the circle lens
    Can you help me how to order to receive the product?
    It’s very urgent.

    Thank you

    • Beauty-Color-Lens.com Customer Service Post author

      Dear customer,

      Thank you for your message.

      To buy on our shop you just have to add the products to your cart, just like any other shop.You can also take advantage of the following promotion.

      BUY 2 GET 1 FREE: buy 2 items of any kind and choose 1 free product (any price but not higher price than any of the 2 items that you buy). Copy the link to your free item in the “Comment box’ that you will see during checkout.

      ​Please contact us again with more questions if you need help.

      Thank you again for your order.

      Sincerely,
      https://www.beautycolorlens.com

  • Jos

    Hello!

    I bought your lenses year ago and they were FANTASTIC! I wore them every day for full three months. I loved their vivid coulour and they were very comfortable. I can’t wait to get another pair, but do you have lenses that I could wear more than 3 months ?

    Cheers!

    • Beauty-Color-Lens.com Customer Service Post author

      Dear customer,

      Thank you for your message.

      All our contact lenses can be used during 1 year after opening the vials, so you can select any products in our catalogue.

      BUY 2 GET 1 FREE: buy 2 items of any kind and choose 1 free product (any price but not higher price than any of the 2 items that you buy). Copy the link to your free item in the “Comment box’ that you will see during checkout.

      Thank you again for your order.

      Sincerely,
      https://www.BeautyColorLens.com

  • Mirab

    I love the contacts! Thank you very much for the pen and small woven box and also the keychain❤️the shipping was so fast and perfect I Love is so much you guys are the best❤️!!! 🙂

  • Leonardo

    Hello!
    I want to take advantage of your 8 pairs for 99 dollars but my order total comes out diffrent. Can you please help me?
    Thank you!

    • Beauty-Color-Lens.com Customer Service Post author

      Dear customer,

      Thank you for your message.

      ​Please choose only contact lenses that cost $19.90 and you will reach a total of $99 after adding 5 pairs to your cart.

      BUY 2 GET 1 FREE: buy 2 items of any kind and choose 1 free product (any price but not higher price than any of the 2 items that you buy). Copy the link to your free item in the “Comment box’ that you will see during checkout.

      Thank you again for your order.

      Sincerely,
      https://www.beautycolorlens.com

  • Amber stuht

    I’m just trying to figure out how to track my order. I want to make sure it gets here before Halloween!!!!!

    • Beauty-Color-Lens.com Customer Service Post author

      Dear customer,

      Thank you for your message.

      ​We have sent you again the confirmation Email that you should have received.

      All details about your order are included in this message, but if you need any other information, please contact us again.

      Thank you again for your order.

      Sincerely,
      https://www.BeautyColorLens.com

  • astonishingapparition

    Hi, I have two simple questions 🙂
    How long does it usually take for lenses to arrive from Thailand to the USA? (days) and also, if someone ever wanted expedited/faster shipping somehow, is this an option and how could one go about getting it?

    Thank you !

    • Beauty-Color-Lens.com Customer Service Post author

      Dear customer,

      Thank you for your message.

      Please rend again the order confirmation message that you have received, as any information needed can be found in this Email.

      Delivery usually takes around 2 weeks to your country and we are sorry, but we only offer free shipping, and there is no express shipping available.

      Thank you again for your order.

      ​​Your customer service.​​
      https://www.beautycolorlens.com

  • Zahara

    Hello

    My name is Zahara and I was recently a customer at your site. I ordered Dueba Hidrocor Crystal Brown Contact lenses. The package was very sweet. However I must say when I got it, I became abit worried. No where did it say Dueba.Hidrocor Crystal Brown.
    Instead it says Sweety Plus and looks not something you would get from a proper lens shop. Now I dont mean to be rude.
    I am sorry but I need to say this. Your package made me worried if you are legit. Because it is about my Eyes, I am worried. The name isn´t correct. The website where you can check your lenses doesnt look authentic.

    I am saying this cause unfortunately if you guys are legit then you need to know this.
    I am having seconds doubts on even trying out the lenses.
    Can you please explain to me why there is no mention on the actuall brand on the lenses I got?

    Otherwise as I mentioned Before. The package was very sweet. However I felt like I needed some answers.
    Hope you guys can help me with it.

    Have a good day

    Sincerely
    Zahara

    • Beauty-Color-Lens.com Customer Service Post author

      Dear customer,

      Thank you for your message.

      ​Similar contact lenses are sold everywhere in the world under different names and brands. As we buy contact lenses from many distributors in Korea and other Asian countries, our products can show different brands and names.

      Sweety ​is the name of a Dueba distributor in Thailand and you will find many Sweety contact lenses reviews on Internet.​

      We understand your concern but our products are perfectly genuine and safe, there is no shop anywhere in the shop selling better contact lenses than us.

      Thank you again for your order.

      ​​Your customer service.​​
      https://www.beautycolorlens.com

    • Beauty-Color-Lens.com Customer Service Post author

      Dear customer,​

      Thank you for your message.​​

      ​​We do not sell corrective prescription contact lenses (lenses with RX/power/degree), we sell only Plano lenses without correction (0.00).

      But as we want to help you if you want to buy color lenses from our shop we can order these lenses for you but our​ suppliers do not allow us to order less than ​3 pairs of prescription contact lenses (each pair with the same prescription).

      ​- The minimum order for similar lenses is 3 pairs (3 pairs of the same color AND correction) but if you want different contact lenses and / or correction the minimum order is 5 pairs.

      – The minimum order for different lenses is 5 pairs (different color and / or correction) but you can buy only 3 pairs if you buy 3 pairs that are exactly the same.

      ​​If you want to order​:
      Please reply to this message to send us the list of the products that you want to order and we will check availability for you. If you want to buy 5 pairs you can mix colors and corrections but each lens of a pair must have the same power (1 pair = 2 lenses with same power). When buying 3 pairs both left and right eyes of the 3 pairs must also have the same correction.
      ​You must send us links, we do not accept photos or just lenses names.

      Price of corrective lenses is the same as the price of plano lenses, just look on each product page of our store to know how much will cost your order.

      We are sorry but our “Buy 2 Get 1 Free”, “Buy 5 Get 2 Free” and “Buy 10 Get 5 Free” offers do not include corrective lenses. You can get 5 free pairs if you order 15 pairs of lenses with correction. If you mix corrective and non corrective lenses you also need to order 15 pairs to get 5 free pairs. Also, it is not possible to buy different lenses for left and right eyes, so if you need for example -4 for left eye and -2 for right eye you must order one pair of -4 and one pair of -2.

      Then you have to wait:
      After your send us your order, we will reply you when we will find your contact lenses with the requested correction. Please be patient as we have to contact all our suppliers to get your lenses, but when we send you a message it means that the products are ready to ship.
      You will get a reply only when these products are available, so no need to contact us to ask again, thank you for your understanding.

      ​​​​​​​Best regards,
      Your customer service
      https://www.beautycolorlens.com

    • Beauty-Color-Lens.com Customer Service Post author

      ​​Dear customer,​

      Thank you for your message​, if you order now your parcel will be sent today before 5pm or tomorrow morning latest.​

      ​FREE SHIPPING 10 DAYS DELIVERY
      ​- Shipping is always free and we send orders from Europe or Asia depending on stock and selected products, delivery takes around 10 days (5 days by Express). ​We also offer a tracking number for all orders and all orders are sent as if your friend was sending you a gift, without company name and invoice to make sure that nobody has to pay any tax.
      – When contact lenses are not available it is written OUT OF STOCK on the page, if you order them you will have to wait 2 months to receive them. We do not send first what is available and will send your order when it will be complete, so if you do not want to wait just select products that are not out of stock.

      ​PRICE OF CONTACT LENSES
      ​- ​Prices are displayed in USD and ​the correct price is the one you see on each product pages, not always $19.90 for some lenses, this is why a price is written on each product page.​ ​
      ​- ​Customers pay the price displayed after adding products to their cart and free lenses cannot be added to the cart ​, only copy the links to the pages of the free lenses that you choose in the “Comment box” that you will see under the shipping address fields.​
      ​ ​- Most of our contact lenses cost $19.90 but we are sorry that our suppliers have raised some prices and some contact lenses are more expensive because they are “Out of stock” (pre-order), But anyway as we offer a free pair when you buy 2 pairs our shop is still the cheapest on Internet. We offer the best prices for circle lenses and we are the only shop with permanent promotions and free shipping, so please take advantage of our deals and enjoy the best color lenses available on the market.​
      ​​
      BUY 2 GET 1 FREE – BUY 5 GET 3 FREE – BUY 10 GET 5 FREE
      – Our permanent promotions are “Buy 2 Get 1 Free”, “Buy 5 Get ​3 Free”, “Buy 10 Get 5 Free with Express shipping” and all the lenses must be purchased at the same time to qualify for promotion.
      ​- ​You can choose any pair of lenses but if you select lenses that cost more than $19.90 the total of your order will be over $39.80, $99 and $199 (prices that you can see on our store are calculated when ordering only $19.90 contacts).
      ​- Free pairs cannot cost more than the cheapest of your paid pairs: it means that if there is at least 1 pair that cost $19.90 in your order you can only choose free pairs that cost $19.90, but if your paid pairs all cost $24.90 or $29.90 you can choose free pairs that cost $24.90 or $29.90.
      ​- You can buy and mix any lens brands or colors to get free pairs
      – Free pairs can also be any lens but cannot cost more than the cheapest of your paid pairs​

      ​HOW TO ORDER​
      ​​- To order​,​ only add the pairs that you buy to your cart and copy in “Comment box” just before payment the links to your free pairs.
      ​- All orders are shipped with a tracking number and orders of 10 pairs at least are shipped by Express mail when available to destination country (also with tracking number). ​ You must sign a receipt to receive your order.​
      ​- ​We declare a value of $15 to avoid customs tax and never use any courier/cargo service ​as Fedex, UPS or DHL ​or you would have to pay customs duty: we only use public post office Express service and your post will deliver your parcel (need signature). Standard delivery (less than ​10 pairs) takes around 2 weeks and Express delivery (​10 pairs at least) takes a maximum of 5 days. ​ Our customers never had to pay any customs duty.​​

      ​OUR CATALOGUE
      – We sell 100% authentic contact lenses from Korea but only Geo brand products are sold with an authenticity sticker, check your lenses on this website: http://www.fw1860.com/en
      ​​- All the contact lenses that we sell, Geo, Dueba and Vassen brands, are some of the safest and most comfortable color lenses that you will find and they are especially recommended for sensitive eyes. We do not sell other brands because they are not as good. We offer free lens cases for every pair of contact lenses that we send, even free pairs.
      ​- We sell only plano contact lenses without correction/degree/RX.
      – We only sell soft contact lenses and you do not need a prescription.
      – You can keep our contact lenses 5 years if they are not opened.

      ​​You can pay with by credit card on Paypal or on our bank credit card system and you do not need to open a Paypal account to use this service.​

      ​Buy 2 Get 1 Free: you can buy 2 pairs of any contact lens (any brand any color) and choose 1 more pair for free (any brand any color).​​

      We are waiting for your order but you can contact us again if you need any assistance.

      ​​​​Best regards,
      Your customer service
      https://www.beautycolorlens.com